Remote support
Let one of our technicians securely view and control your computer to fix the problem with you.
- Download and run our remote support app
- Read the 9-digit code to your technician
- Approve the connection when asked
Raise a ticket
Log a non-urgent issue or request and track its progress. Please include as much detail as you can, along with any error messages or screenshots.
Open the helpdeskSpeak to us
For anything urgent – a security concern, a system down or staff unable to work – call us straight away.
01423 206750 Email usStay safe: only start a remote session when you've arranged it with a member of the Vipertech team. We will never cold-call you asking for remote access. If anyone contacts you unexpectedly claiming to be from Vipertech, hang up and call us on 01423 206750.
Remote support
Download our support app
Choose your device below. The app runs straight away with nothing to install, then shows a 9-digit code to read to your technician.
Windows
Mac
Android
Button not loading? Open the full download page.
Quick help
Before you
get in touch
Have you tried restarting?
It really does fix a surprising number of problems. Save your work, restart the computer fully (not just log out) and try again. If the issue comes back, let us know.
What should I include in a ticket?
Tell us what you were trying to do, what happened instead, when it started and whether anyone else is affected. Screenshots of error messages are especially helpful.
I think I've clicked a suspicious link
Don't worry, and don't delay. Disconnect from WiFi or unplug the network cable, don't enter any passwords, and call us immediately on 01423 206750 so we can check and secure your accounts.
Is the remote support app safe?
Yes. Sessions are encrypted, can only start once you've shared your code and approved the connection, and end as soon as you close the app. Nothing stays installed or running afterwards.