Helpdesk support
Raise an issue by phone, email or ticket and get help fast. Most problems are fixed remotely in minutes, without anyone needing to visit.
IT support & managed services
Your IT department without the overhead
Proactive, friendly IT support that keeps your people productive and your systems running smoothly. We become your dedicated IT team – handling everything from day-to-day issues to long-term technology planning.
Why managed IT
Fix problems before they cost you time
Most businesses only think about IT when something breaks. By then, people are sitting idle, deadlines are slipping and the fix is usually rushed. Managed IT flips that around: we monitor, maintain and update your systems continuously, so issues are spotted and solved early – often before anyone notices.
We work alongside you as an extension of your business, not a faceless helpdesk. You get people who know your setup, your users and your priorities, with clear advice in plain English.
- Remote and on-site support from engineers who know your systems
- Proactive monitoring, patching and maintenance as standard
- One point of contact for all your technology and suppliers
- Predictable monthly costs with no surprise call-out bills
What's included
Everything your business needs to run smoothly
Every support plan is tailored to your business, but these are the foundations we put in place for every client.
Proactive monitoring
We keep a constant eye on your devices and servers, catching warning signs like failing drives, full disks or stopped services early.
Patch management
Windows and third-party updates are tested, scheduled and applied automatically, closing security gaps without disrupting your day.
Device management
Laptops, desktops and mobiles set up, secured and managed centrally – including encryption, inventory and remote wipe if a device goes missing.
Microsoft 365 & Google
User accounts, licences, mailboxes, shared drives and permissions handled for you, including onboarding and offboarding staff.
On-site visits
When something needs hands-on attention – new equipment, office moves or hardware faults – we come to you.
Hardware & procurement
Advice on the right equipment for the job, sourced at fair prices and delivered ready to use, configured to your standards.
Supplier management
We deal with your broadband, phone and software providers on your behalf, so you have one number to call for anything tech.
IT strategy & planning
Regular reviews of your setup, budgets and risks, with a clear roadmap so technology supports where your business is heading.
Getting started
Switching to Vipertech is painless
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01
Discovery call
A relaxed chat about your business, your team and the IT problems that are slowing you down.
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02
IT audit
We review your devices, accounts, security and suppliers to understand exactly where you stand.
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03
Onboarding
We install our monitoring tools, document your systems and fix any urgent issues we find.
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04
Ongoing support
Your team gets fast, friendly help, and you get regular reviews and a clear plan for the future.
Most IT problems can be prevented. Our job is to make sure they are, so your team never has to think about it.
Why Vipertech
IT support that feels in-house
We've been looking after businesses' IT since 2000. Our clients stay with us because we treat their systems like our own.
Over 25 years' experience
We've supported businesses through every generation of technology, from on-premise servers to cloud-first working.
You know who you're talking to
No call centres or ticket ping-pong – just experienced engineers who know your setup and your people.
Security built in
Every support plan includes the security basics – patching, endpoint protection and device encryption – as standard.
UK-based, worldwide reach
Based in North Yorkshire and supporting clients across the UK and internationally, remotely and on-site.
What is managed IT support?
Managed IT support (often called an MSP service) means we take ongoing responsibility for your IT for a fixed monthly fee. Instead of calling someone when things break, we monitor, maintain and secure your systems continuously and provide helpdesk support whenever your team needs it.
Do you only support businesses in North Yorkshire?
No. We're based in North Yorkshire, but most support is delivered remotely, so we look after businesses across the UK and internationally. On-site visits are available across the UK, and international visits can be arranged.
How much does IT support cost?
Our plans are tailored to the number of users and devices you have and the level of cover you need. We'll give you a clear, fixed monthly price after a short discovery call – with no long, complicated contracts.
Can you work alongside our existing IT person?
Absolutely. Many clients have someone in-house who handles day-to-day IT. We can provide backup cover, specialist expertise, security tooling and project support while they focus on their core role.
What happens when we take on or lose staff?
We handle the whole process: creating accounts, setting up devices and permissions for new starters, and securely removing access, recovering data and wiping devices for leavers.
Get in touch
Ready to
talk IT?
Tell us a little about your business and what you need. We'll come back to you with straightforward advice – no jargon, no hard sell.
- Email us
- 01423 206750
- Based in North Yorkshire, working UK-wide